Frequently Asked Questions

About my subscription to the modules and toolkit

How long do I have access to the modules / toolkit for?

You have unlimited access to any modules you’ve subscribed to for as long as you like – it’s a one off purchase.

Do you offer refunds?

You can cancel your purchase within 24 hours and receive a full refund.

Do I get access to any new guides and templates you add?

Yes, you automatically benefit from improvements we make to the modules you’ve purchased.

Feedback and complaints

I’m not happy with the service, who can I talk to?

We’re sorry to hear we haven’t met your expectations, please send an email to [email protected] and tell us where we’ve gone wrong so we can get in touch with you.

How can I provide feedback on this service?

We love getting feedback, especially if it helps us to improve our products. Please contact us

Working with us

I’m a change expert; how can I become an associate consultant with you?

If you have considerable experience in business change – either having worked as a business change manager, business analyst, or project manager, we’d love to hear from you. Get in touch with us